You need to meet Fluxer's minimum account age for your country, which is 13 or older, as section 1 of our terms says. We ask for your date of birth when you sign up. Fluxer never asks for or accepts an ID document, a selfie or a face scan to prove your age.
Why does Fluxer ask for my date of birth?
We ask for your date of birth right after you sign up, so we can check you're old enough for your country and open content marked 18+ once you turn 18. Fluxer's own minimum age is 13 in every country, even where your country doesn't set a minimum of its own.
A tick box only says you're old enough on the day you sign up. Your date of birth lets us apply the 18+ age setting when you turn 18 without asking for your birthday again. Regional restrictions can still keep mature content locked in some places.
Minimum age by country
These are Fluxer's minimum ages for creating an account. We set them with local requirements in mind, and the minimum is 13 except in the countries below.
- Aruba: 16
- Austria: 14
- Bulgaria: 14
- Caribbean Netherlands: 16
- Chile: 14
- Colombia: 14
- Croatia: 16
- Curaçao: 16
- Cyprus: 14
- Czech Republic: 15
- France: 15
- Germany: 16
- Greece: 15
- Hungary: 16
- Ireland: 16
- Italy: 14
- Lithuania: 14
- Luxembourg: 16
- Netherlands: 16
- Peru: 14
- Poland: 16
- Romania: 16
- San Marino: 16
- Serbia: 15
- Sint Maarten: 16
- Slovakia: 16
- Slovenia: 15
- South Korea: 14
- Spain: 14
- Venezuela: 14
- Vietnam: 15
How your age is determined
Right after you create an account, before you can do anything else, Fluxer asks you for your date of birth. We then compare it with the minimum age for the country we estimate from your IP address, as section 3.2 of our privacy policy explains.
If you meet the minimum but are under 18, your account starts with stricter privacy and safety settings. If you're below the minimum for your country, your account is signed out everywhere, its username is freed and the account is deleted after 72 hours.
How is my date of birth stored?
Your date of birth is stored with the rest of your account data and has the same protections. Section 9 of our privacy policy lists them, including encryption in transit and at rest, access controls, security monitoring and audit logging of access to user data.
Your date of birth is in your data export, in the file called user.json, and you can use your other rights in section 10 of our privacy policy through our privacy contact.
Do I need to give my real date of birth?
Our terms ask for accurate account information, including your date of birth. You enter it yourself, and we never ask you to prove it with ID, a face scan or a selfie. The optional mature-content result doesn't change the date you entered.
If we learn an account belongs to someone below their country's minimum age, we schedule it and its personal data for deletion, as section 11 of our privacy policy says.
Can I change my date of birth?
Fluxer doesn't offer a way to correct the date of birth on an account, and support can't edit it. If you need to correct a wrong date, create a new account with your correct date of birth at sign-up. You must still meet the minimum age for your country.
A new account doesn't change your old one or automatically move anything from it. You can delete the old account if you no longer want it. If the date you entered on the old account is below the minimum age, that account is scheduled for deletion after 72 hours.
If we restricted your account after an age report, appeal that decision instead. A new account isn't a way to get around an age restriction or a ban. You can explain why you think we got it wrong, and you never need to send us ID for an appeal.
We never accept ID
As section 11 of our privacy policy says, we never ask for or accept ID documents, selfies, videos of your face, facial age estimation, biometric scans or any other document to check anyone's age. That includes date of birth changes and age appeals. Please don't send us one, and if you send one anyway, we delete it without using it.
If someone asks you for an ID document on behalf of Fluxer, it isn't us, and we'd like to hear about it at support@fluxer.com so a person on our team can look into it.
Community directories, bot lists and other sites that use the Fluxer name aren't run by Fluxer, and a face scan one of them asks for has nothing to do with your Fluxer account. Our official sources list every website and account that's really ours.
Phone verification is only about spam. Where a law demands age checks like these, we restrict access in that region and never ask anyone there for a document.
What counts as age-restricted content?
You need to be 18 or older for age-restricted content. That includes NSFW channels in communities, communities marked as age-restricted and media that our automated classifier flags as explicit, which is blurred or blocked for anyone under 18.
On fluxer.com, your date of birth decides this everywhere except the UK and Brazil. There, you can choose to share an 18+ result from Apple or Google to unlock mature content. Sharing it is always optional, and Fluxer never receives an ID or a face photo from it.
Reporting underage users
If you believe an account belongs to someone under the minimum age, you can report it. A person on our team looks at each report, and if we have reason to believe the account holder is too young, we schedule the account for deletion. We keep your identity confidential, with the exceptions in section 8 of our community guidelines.
Someone reported me as under age. Do I have to send ID?
You never have to send us ID, a selfie or anything else to prove your age. A person on our team looks at each report and considers the context, and we only act when we have reason to believe the account holder is under the minimum age for their country.
We keep the identity of the person who reported you confidential, with only the exceptions listed in section 8 of our community guidelines on reporting.
How do I appeal a decision about my age?
If we schedule your account for deletion because we think you're under the minimum age, you can appeal by emailing appeals@fluxer.com from your account's email address. Tell us in your own words why you think we got it wrong, and please don't include any ID or photos. A person on our team reads and decides every single appeal.
Making a new account to get around the decision isn't allowed, and the new account can be banned too, so please appeal instead and give us a chance to fix a mistake.
What can I do as a parent or guardian?
If you think your child made an account without your consent or is under the minimum age, write to privacy@fluxer.com from the child's email address. From another address, we may ask for proof of guardianship. Please don't send ID or face photos.
Contact
For questions about your age on Fluxer, write to support@fluxer.com.