If you believe content on Fluxer infringes your copyright or another intellectual property right, email copyright@fluxer.com. In the EU, you can use the form at fluxer.com/report instead and pick the copyright or intellectual property option.
We review complaints under applicable law, including EU law where relevant.
How to submit a complaint
Include these details in your complaint.
- what the protected work or right is
- where the material is on Fluxer, such as message links or channel and user IDs
- why you believe it infringes your rights or is otherwise unlawful
- your full name, email address, and any other contact details you want us to use
- confirmation that you believe in good faith that the way the material is used isn't authorized by the rights holder, the rights holder's agent or the law
- confirmation that your complaint is accurate and complete and, where applicable, that you're the rights holder or someone authorized to act on their behalf
- your physical or electronic signature
We can't always act on a complaint that doesn't identify the material or support it.
How we review complaints
Where a complaint gives us enough to act on, we may remove the material, disable or limit access to it, limit its visibility, restrict account features, or suspend or terminate the account responsible, depending on the facts of the case and the applicable law.
Section 3.4 of our terms explains the statement of reasons that the affected user gets. It also explains that we don't share your direct contact details with them, such as your email address, postal address and signature, unless the law requires otherwise. Where we can, we tell you the outcome, subject to legal, privacy, security and confidentiality limits.
If you want to use a pseudonym or act through an authorized representative, such as a law firm or a rights protection service, please say so when you submit your complaint.
Appeals and complaints about decisions
You can challenge a decision if you believe your content was removed or restricted through an error or mistaken identification. In your appeal, identify the affected content and, where possible, where it was before we took action. Explain why you think the decision was wrong, and give us your full name, email address and physical or electronic signature.
Section 6.2 of our terms explains how appeals are reviewed. Applicable law may also give you the right to go to court or use another dispute resolution process.
Misuse of the reporting process
Don't knowingly submit a false, misleading, malicious, abusive or duplicate complaint, and don't ask other people to duplicate a complaint already made for you.
We may reject a complaint that misuses the process, and we may also take proportionate action against the account that's responsible for serious or repeated misuse.
Repeat infringement
We may suspend or terminate an account for repeated infringement. We weigh the nature, seriousness, frequency and context of the infringements and our legal obligations.
Other rights and remedies
This guide doesn't limit any right or remedy you have under applicable law.
We may also preserve relevant information where applicable law requires or permits it. Section 14 of our privacy policy explains how we handle requests for user information from authorities and courts, including when we tell the people affected.