We keep personal data only as long as we need it to run Fluxer, meet legal obligations, resolve disputes and enforce our rules. Section 7 of our privacy policy has the main retention periods, and this article adds a few operational ones below.
What we keep while your account is active
Section 7.1 of our privacy policy explains what we keep while your Fluxer account is active. You can delete most of that data yourself, or you can close the account.
People often assume we keep the following, and we don't.
- Phone numbers on your account. We don't store them on your account, and section 7.2 of our privacy policy explains the little we keep after phone verification.
- ID documents. We never accept ID to check your age.
- Card numbers. Section 2.1 of our privacy policy says we never get them in full.
- Message content for analytics or AI training. Section 2.2 of our privacy policy explains how we measure use without reading content, and section 3.1 of our terms of service rules out training or evaluating AI models on your content.
What you can remove yourself
- Individual messages and attachments. Delete them in the app.
- All your messages in bulk. See the data deletion guide.
- Your whole account. See the account deletion guide.
- A specific piece of data. See deleting specific data.
What happens when you delete something
Section 7.3 of our privacy policy explains how long deleted messages, attachments, communities, channels and accounts, including inactive ones, stay in our systems.
What we keep longer, and why
Section 7.4 of our privacy policy explains how long we keep report snapshots, security and usage logs, audit records and payment records. Section 2.2 explains the security records we keep for as long as your account exists. We also keep the following records.
- Admin access records. Kept as needed for accountability, appeals and review.
- Support correspondence. Kept for as long as we need it to handle your request and any follow-up, then deleted when we next review our support records.
- Anonymized information. Information we've anonymized so that it can no longer identify you may be kept to analyze how people use the service.
Your rights
Section 10 of our privacy policy explains your rights and how to complain to your data protection authority, and section 17 has the disclosures for California residents.