A person on our team makes every decision on reports, bans and appeals and handles every support conversation. Our spam filters are rules our team writes from known abuse patterns, and you can appeal anything they do to a person on our team.
The only machine learning that checks what you post is a small image classifier on our servers. It marks images and videos in messages and link previews that are likely explicit, and your "Sensitive content" settings and the 18+ limits use that mark to blur or block them. A mark never punishes an account or files a report, and it only affects that one file.
Who decides on reports and bans?
A person on our team decides every report you send. Section 9 of our community guidelines says that a person makes every decision to suspend or ban an account, remove a community or permanently delete messages, and you can appeal each decision.
A small image classifier on our servers marks images that are likely explicit, and your "Sensitive content" settings decide whether they're shown, blurred or blocked. It never punishes an account or files a report. Regional restrictions and the age limit on explicit media also apply automatically, as section 9 of our community guidelines describes.
When we act on your content, community or account, the notice we send you gives the reasons and says how to appeal to a person on our team who looks at it.
Does Fluxer train AI on my messages?
No. Section 3.1 of our terms says Fluxer never uses your content to train, fine-tune or evaluate AI or machine learning models, and Fluxer and AI has more about it.
Is Fluxer support a bot?
No, real people on our support team handle every support conversation, whichever of the addresses on our company information page you write to. You can write to us in any language, and a person on our team reads and handles it.
What do Fluxer's spam filters do?
Our team writes the spam rules from real abuse we've seen, and the rules flag likely spam and scam activity for the team to investigate. An account the rules mark as very likely spam can get limits, such as paused messaging, until the team reviews it. A person on our team can lift any of them, and you can appeal anything the filters do.